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Refunds & Returns

COVID – 19 Returns Policy Update

Our store is open and offering refunds and returns as normal. However, during these difficult times, and with the current Government guidance of ‘stay at home’ and ‘avoid unnecessary travel’, we appreciate that returning unwanted products within our normal 15 day returns policy may be difficult. Therefore, whilst we are under these restrictions, we will gladly honour returns outside the normal 15 day period. All other conditions for making returns remain unchanged and in force, as set out in the terms and conditions below.

FREE RETURNS with our 15 day Money Back Guarantee

We hope that you never need to return anything to us, however, should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase with our 15-day money-back guarantee. All you need to do is:

  • Bring your unwanted or faulty item(s) to us. If there is not store near you or you are unable to return a particular item to a store, you can return it from any post office.
  • If your item is unwanted and not faulty, please make sure that it is unused and in a sealable condition complete with its original packaging, alongside any promotional items associated to the purchase.
  • We ask that you please drain any fuel or oil from mechanical products before returning the item to store as the stores will otherwise be unable to accept them.
  • Please remember to bring your receipt, invoice or order reference number to your store to help speed things up, or, include these details if returning from a post office.
  • We will check the items to confirm they were purchased in the last 15 days.
  • We can then offer an exchange, a system credit or issue a refund against the original method of payment.
  • For any problems or faults found during or after installation please contact the manufactures helpline for assistance

Please note: Some items are excluded from our returns policy or are not suitable to return to the store.

These exclusions can be found in our terms & conditions. Your statutory rights are not affected by this guidance.

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