COVID – 19 Returns Policy Update
Our store is open and offering refunds and returns as normal. However, during these difficult times, and with the current Government guidance of ‘stay at home’ and ‘avoid unnecessary travel’, we appreciate that returning unwanted products within our normal 15 day returns policy may be difficult. Therefore, whilst we are under these restrictions, we will gladly honour returns outside the normal 15 day period. All other conditions for making returns remain unchanged and in force, as set out in the terms and conditions below.
We hope that you never need to return anything to us, however, should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase with our 15-day money-back guarantee. All you need to do is:
Please note: Some items are excluded from our returns policy or are not suitable to return to the store.
These exclusions can be found in our terms & conditions. Your statutory rights are not affected by this guidance.